JPMorgan Chase Denies Customer's Request for Reimbursement Following Theft of $24,000 by Criminal with Chase Bank Account

JPMorgan Chase Denies Compensation to Customer Defrauded of $24,000, Despite Funds Being Transferred to a Chase Bank Account Linked to the Scammer.

New Jersey Resident Todd Kirby's Battle with JPMorgan Chase Over $24,000 Scam Loss"

On June 6th, Todd Kirby, a resident of New Jersey, received a text message that appeared to be from Chase, inquiring about a $4,000 transfer authorization, as reported by NJ.com. He promptly replied 'no' and received a call from the same phone number printed on the back of his Chase debit card. Over the next few days, Kirby engaged with a fraudulent representative who convinced him to transfer his entire balance to another Chase account, set up by the scammer.

Upon realizing he may have fallen victim to a scam, Kirby immediately alerted the bank, filed a claim for reimbursement, and notified the authorities. However, Chase rejected his initial claim within three business days. Subsequent claims also met rejection, leading Kirby to argue that the bank has a responsibility to reimburse his account.

Kirby emphasized the sophistication of the scam, stating, "They impersonated Chase’s phone number, their text had the correct spelling, they did everything as Chase customer service would have handled a fraud." He questioned the bank's response and urged them to protect their customers better.

Chase defended its actions by stating it had made "reasonable efforts" to recover Kirby's funds. However, the bank declined to comment on the speedy rejection of the initial claim and the failure to freeze the stolen funds, which had been transferred to another Chase account.

In response to this incident, Chase directed individuals to a webpage offering tips on avoiding scams, cautioning consumers to be wary of unsolicited requests for money or access to their financial accounts.

Kirby remains determined to reclaim his lost funds, highlighting the need for improved customer education and protection against increasingly sophisticated scammers.

Sep 02, 2023