US Bank Reportedly Freezes Accounts, Leaving Customers Financially Stranded
Customers of a billion-dollar US bank report extended delays in accessing their funds.
Green Dot Bank, known for providing banking and debit card services to Walmart shoppers, faces accusations of leaving customers locked out of their accounts, as reported by NBC News.
With a customer base of 33 million, the bank initially attributed account balance and transaction issues to a payment processing partner's glitch.
Although the bank claims its systems have been fully restored, customers continue to encounter problems.
At the time of writing, the web outage tracker UpDownRadar flags a potential issue at Green Dot Bank, with ongoing complaints in the comments section.
NBC profiles the struggles of Sara Morgan from Tennessee and Mary Cannon from Florida.
Morgan reveals that her account has been unexpectedly frozen for six days, pushing her into debt to manage payments.
"I'm under immense stress, using credit cards to cover bills. They need to provide an alternative method for accessing funds," she explains.
Cannon finds herself caught in a loop of unhelpful responses from the bank, unable to access a significant amount of money due to a lingering "suspicious activity" lock.
Thus far, Walmart has not addressed the situation publicly.
Aug 20, 2023